Faqs

At KSGFashion, payment is typically taken from your bank account at the time of purchase. Here's what you can expect:

• Instant Payment for Online Orders:
  If you pay using a debit/credit card, mobile payment app, or other instant payment methods, the amount will be debited from your account immediately after the order is placed.

• Pending or Processing Status:
  In some cases, your bank might mark the payment as "pending" for a short period before it’s fully processed. This depends on your bank’s processing policies.

• Confirmation Email:
  Once your payment is successfully processed, you’ll receive an email confirmation with your order details.

If you encounter any issues, such as duplicate charges or a delay in processing, our support team is happy to assist you. Contact us at info@ksgfashion.com for further assistance.

A Wishlist is a convenient feature on the KSGFashion website that allows you to save your favorite products for later. Here’s why you’ll love it:

• Save Your Favorites:
  Add items you like but aren’t ready to purchase yet. This way, you can easily find them later without searching again.

• Plan Your Purchases:
  Organize and prioritize items you want to buy, whether it’s for a special occasion, gift, or future shopping spree.

• Stay Updated:
  Keep track of your desired items and get notified about their availability, discounts, or special promotions.

Creating and using a Wishlist is simple! Just click the "Add to Wishlist" button on any product page. You’ll need to log into your account to access and manage your Wishlist across devices.

We’re sorry for any inconvenience caused! At KSGFashion, we’re committed to ensuring you receive the correct, high-quality products. If you receive a damaged or incorrect item, follow these steps:

1. Contact Our Support Team:
   Email us at [insert contact information] within 7 days of receiving your order. Please include:

   • Your order number.
   • A description of the issue.
   • Clear photos of the damaged or incorrect product.

2. Wait for Assistance:
   Our support team will review your case and provide you with further instructions. In most cases, we’ll arrange a replacement, exchange, or refund based on your preference.

3. Return or Dispose:
   Depending on the issue, we may ask you to return the product or dispose of it safely. If a return is required, we’ll provide detailed instructions, including any shipping labels if applicable.

We aim to resolve these issues quickly and make things right for you. Your satisfaction is our top priority!

At KSGFashion, we understand that plans can change. You can modify or cancel your order, but only if it hasn’t been processed or shipped yet. Here’s what you need to do:

1. Contact Us Quickly:
   Email us at [insert contact information] or call our support team as soon as possible after placing your order. Include your order number and the specific changes or cancellation request.

2. Order Processing Limitations:

   • If your order is still being prepared, we’ll update or cancel it and issue a refund if applicable.
   • Once your order has been shipped, we’re unable to make changes or cancel it. However, you can initiate a return after the item is delivered (refer to our Return Policy for more details).

3. Custom or Personalized Orders:
   Please note that custom or personalized items may not be eligible for changes or cancellations once production has started.

We recommend double-checking your order details at checkout to ensure everything is correct.

"Package Tracking" is a feature that allows you to monitor the status and location of your order after it has been shipped. At KSGFashion, we aim to keep you informed every step of the way.

Here’s how it works:

1. Tracking Link or Number:
   Once your order is shipped, you’ll receive a confirmation email with a tracking link or number.

2. Real-Time Updates:
   Use the provided tracking details to follow your package’s journey, including:

   • When it leaves our warehouse.
   • Transit updates.
   • Estimated delivery date.

3. Access via Your Account:
   If you have an account on our website, you can log in and go to the "My Orders" section to view the tracking status of your purchase.

4. Stay Informed:
   Tracking helps you stay updated on any potential delays and gives you peace of mind knowing exactly where your package is.

If you have questions or issues with tracking your order, feel free to contact our support team at info@ksgfashion.com